PinSentry, is it's name and I am sure it is very good for security. What I would like to know is how does it communicate with Barclays Online. You put in your connect card, and enter your PIN, it then produces a code number which you enter on line to log in. I am baffled by how it communicates that code number to the on line login page. Can any "Techie" enlighten me.
PS. I think it is very good, and I am all for security which can stop much of the internet theft.
Good morning MAT ALAN, thank you for the links they make very interesting reading, and I can see that PinSentry can cause problems for some users. Fortunately I am retired, and in normal circumstances I do all my banking from home so it gives me no problems.
However I still don't understand how the card reader communicates the code number to the login web page.
It looks at the information on your card's chip and generates a code based on that information. When you enter the code on the online banking page the site decodes the code, and knows that it's your card and your PIN which has been used.
The card reader itself has no information on it that's exclusive to you - you can use any Barclays PinSentry card reader to generate your code, as long as you insert your card and use the correct PIN.
It's like having an extra, unique, digital signature.
Should have added that if you are only using your online account to check amounts, or pay people already listed you will hear nothing. It seems only to occur if you try to make fundamental changes. My wife still uses her account without one with no problem.
Thanks for the information, very interesting. I think that I will leave well alone and not contact them for the time being, and see if Barclays modify their ways, and insist that they have a good product, which every customer must use!.