zone alarm update problem

  howard64 19:28 06 Dec 2008

todays update froze my pc and I had to do a system restore in safe mode but now it connects for a few minutes and disconnects me. Zone alarm is now not showing and I cannot check its settings. Does anyone know how to get to its settings when it is obviously running but not showing in the task bar etc.

  MAT ALAN 19:35 06 Dec 2008

Uninstalling and resinstalling the prog usually helps...

  howard64 19:49 06 Dec 2008

unfortunately I cannot stop the true vector service and therefore cannot uninstall. The event viewer is showing error 7000 and 7009

  Miké 20:26 06 Dec 2008

Try uninstalling it from safe mode.

  First Bass 22:44 06 Dec 2008

There is something seriously wrong with Zone Alarm Updates these days. I had problems with user switching (three users on this XP home OS machine)after (as I discovered later) installing the latest ZA update. I had spent 2-3 hours trying to uninstall this and that to resolve the switching problem until I got to this posting and thought "oh no, not again" as there had been a mega problem with ZA and windows updates earlier this year.

  steve0 23:03 06 Dec 2008

Same thing happened to me. Locked up machine - had to go to safe mode to uninstall. Have put back previous version and computer now runs OK

  First Bass 23:24 06 Dec 2008

The problem is definitely with ZA (or a combination of ZA and windows updates). I uninstalled ZA and everything worked fine, then I reinstalled an earlier version and the problem returned. Any recommendations for an alternative firewall? Is Windows firewall adequate?

  howard64 07:31 07 Dec 2008

thanks Mike I had to go to safe mode with administrator no network to uninstall za. I am now reinstalling and will let you know what happens. I think the time has come to move to another firewall.

  howard64 07:33 07 Dec 2008

various people on this site recomment Comodo Firewall Pro (freeware)

  howard64 09:58 07 Dec 2008

the za reinstall produced the same problems. I have now removed za and installed comodo and it seems fine.

  Batch 11:52 07 Dec 2008

There really isn't much need to keep updating firewall software unless there is a known problem / risk. A firewall is basically a static piece of software that sits in the background doing its job. Contrast with anti-virus which needs its virus signature files updated very frequently (e.g. every day).

BTW, I tried using comodo but found it very fussy and difficult to get it to stay set up the way I wanted it to. One of their support guys admited to me that there was a disconect between the firewall engine developers and the user interface developers such that changes made via the user interface didn't always get registered with the engine - seemingly due to bad version control in their software libraries. Not very reassuring at all.

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