I do hope you can help me. I'm here on behalf of my elderly father, whose computer is his life line - please help if you can :)
He has windows xp.
He discovered 3 viruses - a small downloader, trojan horse and dialer. He tried Girisoft avg/spy remover(free), which he has used before & this would discover but not remove.He also tried Sophos spycatcher (free)with same result.
In desperation he downloaded zonealarm security centre 15day free trial , which he has used before then closed avg and sophos but forgot to close spy remover before the zone alarm download began.
After installation it crashed & restarted. He went into start-control panel-add/remove progs but before he could get progs on screen it restarted again and that is all he can do.
Whenever it restarts it comes up with 'checking file system on C. Type fat 32 repairs made to certain files'
Run a full scan with your antivirus software, if it still can't remove the problematic files and you can access safe mode with networking for the internet or put a file (downloaded on another PC) on a USB drive, download NOD32, disconnect PC from internet, remove all AV and firewall software, install NOD32, full scan, connect to internet, update, another full scan. click here
You can remove NOD and replace it with your original AV products afterwards.
I wanted to paste the mail I have just recieved from my dad. I will leave it for you to read before I check the post resolved. Thanks again!
Thanks so much for your help today Sal;, and thank my GURUS for their invaluable assistance. Keeping my fingers crossed it seems back to normal now. While in Safe Mode I removed two spycatchers I had been using, and forgot to take off when I was prompted by Zone Alarm when I was downloading it. Even the check on my hard drive has gone now when I boot up. I ran my first ZA scan and it turned up 13 email worms (whatever they are ) the downloader, Trojan Horde and the dialler, so I was very pleased. Hopefully my PC should now be squeaky clean. Really most grateful and sorry to take up your time when you were busy.... I really had no idea I could get out of this one and worth remembering for the future.
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