My friend has given access to his laptop to a scammer this evening purporting to be from BT Yahoo and who had identified malicious software running on his computer.
My friend gave them access to his laptop by installing TeamViewer, so it has to be assumed that he has now got malicious software and data logging on his PC.
This is the same regular scam that occurs with others who claim to be from Microsoft.
My question is can anyone point me in the direction of a really good guide on how to remove any potential threats that could have been installed? I have removed malware (Malware Bytes) and viruses before, but I am nervous of helping my friend out and leaving something behind.
I have read on one site that I would have to do a complete reinstall of windows. Another site just says do a system restore and malware/virus stuff.
I would really appreciate some guidance from anyone who has been through this before.
On the plus side, he didn't pay for any services and has not logged on to any bank since the connection.
The laptop is now fully disconnected and shut down.
I wouldn't be happy at all with team viewer used by a thief. Lord knows what key loggers or rootkits are installed. If it was me, and for peace of mine, I would do a clean install. Just my personal thoughts.