XP Scanner and Camera Wizard

  Troubledshooter 22:43 26 Jul 2007
Locked

XP scanner and camera wizard shows scanner busy when preview is selected, even though scanner is not in use.
Scanner works perfectly if preview is bypassed, and if scanner buttons are used it scans perfectly to file.
The scanner is part of an HP photosmart 3310 all in one, which I have un-installed and reinstalled, and has usually worked perfectly.
I have experienced this problem previously with an HP G55 all in one on an HP computer, also running XP.

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