XP Remote Assistance

  keithlik 10:19 19 Dec 2006
Locked

Would appreciate any experiences with XP remote assitance - any tips please?

  Jackcoms 10:24 19 Dec 2006

Assuming XP, go to Help and Support and type 'remote assistance' into the Search facility. Plenty there.

  Jackcoms 10:24 19 Dec 2006

Oops! Just read your post again. Sorry no experience

  Simsy 10:47 19 Dec 2006

a few times, but not for a couple of month or so,to give ssistance.

It is easy, and works remakably well.

I'd point out that if you are using ZoneAlarm free edition as a firewall you need to turn this off. If you have the paid for edition I assume you can "open" the port that needs to be open to allow access, but I don't know how to do this.

You can keep the Windows built in firewall on.

Good luck,

Regards,

Simsy

  fitshase 10:47 19 Dec 2006

I have used it on a number of occassions and it works very well. I particularly like the chat window on it so you can communicate with the person you are helping as well.

  rodriguez 11:56 19 Dec 2006

Simsy - "I assume you can "open" the port that needs to be open to allow access, but I don't know how to do this." - yes you can, click here, select make & model of the router and then click on Remote Desktop. ;-)

  Simsy 19:42 19 Dec 2006

rodriquez, but it's a firewall issue, not a router one.

Good link though!

Regards,

Simsy

  Major Disaster 21:58 19 Dec 2006

Just thought id say thanks for sharing the port forwarding website.. its sooo useful!

Thanks

  keithlik 14:51 30 Dec 2006

Many thanks folks - success!

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