XP Pro validation failed need to speak to a human!

  Sparkly 15:31 07 Oct 2010

Hi can anyone help with this?
My son brought his work laptop to me as it kept freezing and BSOD so decided to reinstall the OS, it is a Toshiba Satellite Pro it was bought new from PC World about 18 months ago,now it was bought with Vista on it but PC World were asked if it could have XP put on it as all the other work PC's were XP, they sent it to there Business Dept and it was down graded to XP Pro. I reinstalled XP Pro with an original disc useing the CD Key i got of the pc with jellybean because the COA on the laptop is Vista all installed key accepted but when i went to validate the OS it says Unauthorized product key, i have tried validateing over the phone but it is all automated and tells me the 9 groups of 6 numbers it told me to input is wrong/illegal called the no's on sreen but again no joy saying you might be a victim of piracy....does anyone know a number where you can talk to a human being

  Nontek 15:46 07 Oct 2010

Microsoft Campus
Reading, Berkshire RG6 1WG
0870 601 0100

  Sparkly 16:06 07 Oct 2010

Hi Nontek thanks gave it a call told numer had changed to 0844 800 2400 taken back to the automated system again, the other option was if OS came preinstalled to take it back to the manafacturer....or visit the website quoted where it tries to get you to upgrade to 7, nightmare
Thanks anyway.

  johndrew 16:48 07 Oct 2010

Try 0800 015 1135, it used to be a good number.

  Sparkly 17:14 07 Oct 2010

Thanks johndrew but no good get a high pitched pinging a couple of dialing tones then hangs up.

  rdave13 17:17 07 Oct 2010

This any good? click here

  Sparkly 17:28 07 Oct 2010

Hi rdave13 yeh tried that one to all autamated...grrr

  Woolwell 18:08 07 Oct 2010

Don't you have to stay on the lien if the activation is unsuccessful and someone then tries to help see para 5 click here

  Woolwell 18:11 07 Oct 2010

You could also try 0203 147 4930 or 0800 018 8354 although those are supposed to be volume licenses. They may transfer you.

  Sparkly 18:40 07 Oct 2010

Hi Woolwell "Don't you have to stay on the lien " after entering all the numbers you get to listen to this again press the# key if you do nothing then you are told we are now ending your call.
I'll give the other numbers a go.

  Sparkly 18:44 07 Oct 2010

You could also try 0203 147 4930 or 0800 018 8354 the same on both numbers goes over to the autamated system.
Thanks though.

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