xp can`t find modem-new pc

  nhojnhoj 08:58 03 Nov 2003

i got a new pc and installed windows xp home then installed all drivers for the hardware but when i put the modem disk in nothing happened.

i went into control panel/printers and other hardware/modem and there was nothing listed.

i selected `add` and windows checked the pc but said there was no `plug and play` devices attached.

i tried to install aol to see if that would find anything but again it said there was no modem present.

i will probably take the pc back to the supplier as it is only 2 days old but i`m curious. i believe this is a regular problem???

  rober32 09:01 03 Nov 2003

check the device manager for other devices
if it is listed in there just update driver and point it in the direction of the installation CD

  nhojnhoj 09:02 03 Nov 2003

looking through the search function on here i wonder if its because i haven`t installed the motherboard driver??

  DieSse 09:08 03 Nov 2003

"i went into control panel/printers and other hardware/modem and there was nothing listed"

Is there a PCI Communnications Controller, with a yellow exclamation mark - or any device with a yellow exclamation mark.

If so, delete this device.

Then reboot - on start up you should then get "Found ---- etc) Put in your modem CD and tell windows to search it for a driver.

  nhojnhoj 09:52 03 Nov 2003

no! theres nothing with a yellow exclamation mark anywhere!

  Stuartli 10:22 03 Nov 2003

Try taking out the modem and installing the driver first.

Then replace your modem and let XP find it.

In any case it's surprising that XP isn't able to use one of its own drivers.

  choffe 10:42 03 Nov 2003

any red crosses next to a device name?
if so this means that it is dissabled.
right click it and choose enable.
also, check the bios menue. to do this you have to re-boot the pc and hold down the delete key untill you see a blue menue scree.
you are looking for onboard peripherals or a name to that effect.
see if the board has any modem settings i.e auto/enable/dissable.
set any sub menue setting to auto that applies and save changes and exit.
certain motherboards have different settings, so a list of your hardwear would be nice.

  nhojnhoj 13:07 03 Nov 2003

OK thanx for responses

i took it back to the shop
they said it was because i hadn`t run the motherboard disk after installing windows.

he reckons he just ran that disk, then the modem disc and it found it!

i`m not convinced because he had the cover off!?!

oh well! never mind, its working, thats the main thing

  Stuartli 14:56 03 Nov 2003

Pewrhaps the modem hadn't been installed in the PCI slot properly...which would explain why it didn't show up in Device Manager.

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