Wrong language selected Scangear CS-U

  bogs 17:28 27 Feb 2003

After following instructions to install XP software for a Canoscan N670U and selecting English as the language, my Scangear CS-U remains in Spanish. I've tried reinstalling with no success. Any ideas very welcome.

  froggg 17:39 27 Feb 2003

I had problems with scangear csu and xp pro,downloaded driver from canons site;try that-or learn spanish!

  beeuuem 17:42 27 Feb 2003

Did you uninstall before re installing? If you have no joy that way contact Canon helpdesk - they are very helpful. In my experience, although you have to pay for the call, they usually answer quickly and do know the product.

  Stokey 18:59 27 Feb 2003

I had the same problem with my N670U and Win Me. It would not accept any language folder other than Portuguese using the wizard. Canon could not help nor could anyone here at the time. In the end I did it without the wizard and used the time-honoured-approach, ie. I "forced" it in.

It may help to note that I also shouted a few profanities at it during this exercise.

  bogs 10:45 28 Feb 2003

Many thanks to all. I called Canon who said the problem was (rare?) which is why it is not covered in instructions.Like an idiot didn't make notes but they solved the problem right away. For those in UK call 08705 143723

  Stokey 13:12 28 Feb 2003

Yes, further to my above post, I didn't phone Canon when I had the problem, solved it myself, but I have on phoned them on a couple of previous occasions with other things (I am a Canon fan, good kit!)and it has to be said -- their helpline people really do know their products inside-out.

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