I had a new letterhead template designed. It is in Word (585kb) and called letter_tp2.doc. It was emailed to me and I opened and saved it as a template. It shows up as such when I open Word and I can summon it up. But I cannot move the cursor from inside the letterhead to write a letter. If I click the letterhead is surrounded by a line with the black blocks for dragging on corners and horizontals. Is it because the original design should also have contained the entire blank A4 page.
Try opening it into Page Layout format, then click on Insert Text Box - make the text box large enough to complete the A4 page. This is a bodge but you should be able to insert your text into the new area. To answer your other question, yes - I think your template needed to have the full A4 format set up, and it should have been sent to you as a .dot template document.
Here's another one for you Goldcroft. I think you'll find it has been imported as a graphic. On the bottom task bar (drawing tool bar) in Word, click on the text box icon and drag a box around the letterhead. Adjust them to the same size and, if you want to move them, move your cursor towards the outside of them until it becomes a cross with arrowheads on all four points and click. This can sometimes be a bit fiddly, but it works. Then you will be able to move it around like a graphic. Hope this solves the problem.
... but I am afraid that I still cannot get it to work as a letterhead. Guess I'll have to wait for the designer to return from her hols and get her to redo with the whole A4 page as the template, as BrianW suggests. All the best to you all.