a friend tells me that he has done something in Word so that whenever he opens a new Word doc it appears with some text in it that cannot be deleted (it's text that he wrote himself last month, but he doesn't need it any longer.) How can he get rid of this text so that when he clicks on Word he can once again see a new blank doc?
It sounds like he has update his NORMAL.DOT file. The exact name for the "NORMAL.DOT" file depends which version of Word he is using. Previous to MS Office 2007 I think it was NORMAL.DOT, but I'm not sure about its name in later versions.
If a search is performed for the NORMAL.DOT file and it is renamed NORMAL.OLD, or something similar, Word will generate a new NORMAL.DOT file when it is started.
The NORMAL.DOT file may be hidden and could be difficult to find.
Once the problem is cleared the NORMAL.OLD file can be deleted.