I have had a couple of forms, created in Word, emailed to me with format problems. These are forms with text boxes needing populating, with tab facilities between boxes. However, a couple of sections have some of the text (outside the boxes) in the wrong places, causing the form to not make sense.
I have contacted the sender, who tells me the forms are fine his end. I have tried opening them on different PC's but they have the same problems.
That's not really the problem. I was happily filling in one of the forms (having had to change the view from Reading Layout to Print Layout - Normal Layout was hopeless, all the text boxes were separated from the descriptive text that sits alongside each box), when I came to a section where the questions didn't sit alongside their answer boxes. Consequently, the form ceased to make proper sense.
I suspect it may be that the printer settings (margins etc.) of the producer of the document are different to yours. Do you have a default printer configured? It is why most people send forms in Acrobat format - as it should (for the most part) retain layout correctly. You could try playing around with margins to see if you can get everything to line up correctly?
When I've had problems with forms I've solved it this way (though don't know if it will help in your case). Save the form on desktop or wherever; complete it and re-save. Now attach to the reply email as a fresh attachment.