Following a major crash on my XP computer I reinstalled XP and Word 97. Now Word will not open .doc files from OE 6.0 attachments and freezes the program. Also, attempts to print documents typed into Word result in the following screen notice "Microsoft Word for Windows 97 application file has encountered a problem and needs to close".
I have reinstalled Word several times using the Control Panel - Add or Remove programs, which also involved using the Installation disk, to no avail. I have checked "file associaton" and this seems to be correctly pointing .doc to Word. I have also reinstalled my printer software but still no joy. Can antone assist please?
It may be that normal.dot is corrupt. It's worth doing a search for normal.dot (the blank template that opens when you open word), and when found delete it. The next time you start word it will re-create a new version.
Many thanks to those who tried to assist. The answer to the problem was as follows:-
On installing Word 97 I accepted the default folder which was C:\program files\Office\office\etc.. When deleting Word, in an attempt to repair the program, the deleting process only deleted Winword.exe BUT not the C:\Program files\Office folder and contents. I then simply deleted the Office folder and by reinstalling Word 97 in C:\Progam files\Word the problem was solved. I'm not sure why but thank goodness it worked.
Again many thanks to all.
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