Why not try using windows update but it's for Windows98+ only. Why should you rename normal.dot to normal.old .I think that you shouldn't! because I won't bother to type loads of words of why you should not do it, I won't. I think you could copy normal.dot because some viruses effect normal.dot. You should also contact Microsoft because a program of Microsoft's keeps on crashing.
Cherria I have renamed the file as you suggested so will see what happens...I have also been finding though that recently when I try to print out a word page it starts to flash and i have to quit it... not sure if the problem is related though.???