Woe is Microsoft

  User-3260B6E0-D40E-464F-B62478D4E17479D3 22:07 13 Feb 2005

I don't know if this is an accurate allusion but it certainly suits my purpose!

Can someone please advise me why it is that I can download updates from the Microsoft website that cause my PC to fail to work as it did before (now get messages saying "Wave out format not supported" from Musicmatch Jukebox) and when I try to restore the system none of the ten restore points I tried from yesterday back to mid-January, none of them work. What is the point of the system creating restore points if they don't work? And the Microsoft website, at my incapable fingertips, is as much use as a chocolate fireguard and, lo, I could pay Microsoft £35 for the benefit of their fixing the downloads they have provided. It's a wonderful thing, technology!

  VoG II 22:15 13 Feb 2005

So you are not very happy with Microsoft?

Do you hava a specific problem that we might help with?

How do I get my system back to the way it was if the restore points are proving to be utterly useless? Full reinstall?

  VoG II 22:25 13 Feb 2005

First you need to enter the BIOS. This normally means pressing a key, or combination of keys, immediately after switch-on. A message to this effect usually flashes up on the screen when you switch on, such as "To enter setup press Del". Other common BIOS codes are listed at click here.

When the BIOS screen appears you will see a set of menu options. Look for one labelled Boot or Startup and select the item Boot Order, or First Boot; this will be set to HD0, HD1 or the serial number of your hard disk drive.

Change the setting to read CD, CD-Rom or the serial number of your CD/DVD-Rom drive, Save the Change and Exit the BIOS. Open the CD-Rom drive, insert your XP disk and restart your computer.

You will now see a screen message saying "Press any key to boot from CD", press the spacebar and a message appears informing you that "Set-up is inspecting your hardware configuration". This will be replaced by a blue screen, press Enter and you should see a "Welcome to Setup" menu, press Esc to continue; important, do not press R for Repair as this will start the Recovery Console.

The Windows Licence Agreement will now be displayed. Press F8 to signify acceptance and the next screen will list your operating system (usually just Windows XP). Select it and proceed to the next screen, which will have the option "To Repair the Selected Windows installation press R". Hit the R key and the installation begins.

Windows Set-up will now go through what looks like a normal installation routine so be ready to respond to the prompts. When Set-up has finished, after a couple of restarts you should see your original desktop with all your shortcuts applications and programs.

You will need to go to the Windows Update site to get all of the critical patches.

  EdFrench 22:28 13 Feb 2005

Go to control panel > Add Remove Programs

Let the list populate

Scroll to the windows update recent installations and remove ONE.

Try your system again.

Repeat until you find which patch has caused the problem.

Send the error on. (If you feel like!)

  EdFrench 22:30 13 Feb 2005

Cross posted

  EdFrench 22:31 13 Feb 2005

That is....
Vog... I cross posted :¬)

  THE TERMINATOR 00:24 14 Feb 2005

Have you tried re-installing musicmatch?...TT

Hi all.

I have deleted (uninstalled) the bits and bobs installed last night. I have had to uninstall my soundcard because it was not working and I was back to PC speaker bleeps.

Thanks Microsoft! Great restore capability, great software progress, great support! I thought this stuff was supposed to be more idiot-proof than before... maybe it is of course!

PS Can someone tell me how to get the address bar back. It has disappeared despite being shown in View/Toolbars as ticked.

  sattman 10:28 14 Feb 2005

I think that the point Neild is making is that he does not understand why he went from a perfectly good working system to something that is going to cause him time and trouble to correct, maybe create other problems along the way, because he simply tried to update his computor.

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