wireless network issue

  seasonboy 15:42 23 May 2007
Locked

I'm an ICT Technician in a school and the problem I've got is mainly that about 20-30 laptops used by the students in the labs are only connecting to the network about 20% of the time. At least we have an average of about 10 per week coming back to my office for not beeen able to connect to the network. This has been an on-going issue before I started the job but I want to get to the bottom of this if I can get the help from you GEEKS out there. The APs have reconfigured few times but all to no avail.

  Danoh 21:26 23 May 2007

Could you be a bit more specific?
The 10 laptops that come to you - presumably you've had to do something to get them to connect wirelessly again? Otherwise in just over 2 weeks you will have none working wirelessly at all?

Assumptions; all are Windows and not Apple laptops. All APs are far apart from each other to not cause interference/cross-talk of any sort.
Your wireless network has some form of encryption and laptops are all set to only connect with it as the only preferred infrastructure network, automatically.
There are no sources of micro-wave generation near to the laptops/APs which are activated when failures happen.
Etc, etc.

  Ashrich 23:10 23 May 2007

Are these mini pci adapters , USB , cardbus/pcmcia ?
What operating system are they using , what type of laptop and what type of authentication is used ?

Ashley

  setecio 08:54 24 May 2007

Can they connect when close to the APs, and not when further away ?

As Danoh says, are the APs set up with some kind of wireless distribution system to allow the laptops to easily move from one AP yto another, or could they be interfering with each other. I don't think you can just set up multiple APs without having them configured in a way that allows roaming.

We really need alot more details about the network.

  Ashrich 22:32 24 May 2007

Can you reply via the forum , not personal message through the yellow envelope please :

Ok , with that out of the way , So the laptops are all HP brand , using XP pro and WEP authentication , what are they using to connect to the wireless network , and are they using the supplied software that came with the adapter or are they being configured by Windows , and as Danoh says , what do you do to them to make them connect again ?

Ashley

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