Wireless Mouse problem

  ventanas 16:47 28 Feb 2006

Just bought a Labtec wireless mouse for use in the office and I can't get it to work. The cursor appears, but won't move.
I have gone through the motions of removing all existing pointing devices (there is also a separate tablet and mouse attached to this machine) and it still won't work.
It comes with both USB and PS2 options for connection and I have tried both. (Does it matter which one I use?) The receiver is detected when I try the USB connection.

I have also tried it on another machine and it won't work there either, so perhaps it could be faulty.

It's a bit worrying because I have also bought one for my home machine, and that also has a tablet attached to it.

Grateful for any advice.

  anskyber 16:53 28 Feb 2006

Sorry if this is insulting I do not mean it to be but my Logitech needed the mouse and the receiver to be linked by pressing buttons under each.

  ventanas 16:58 28 Feb 2006

Not insulting at all, this could easily be overlooked. This one also has buttons on each and I have pressed both of them many times.

  Hilly Heatseeka 17:02 28 Feb 2006

Their customer service number is 0207 309 0127

Or feel free to call me on
0870 730 0622

Kind Regards
Daniel Hill

  woodchip 17:02 28 Feb 2006

You have to do it in the right order, I think on the Receiver first then the mouse.

Sorry about this, but you have put batteries in the right way round!!!!

  ventanas 17:03 28 Feb 2006

but this is a Labtec. Beginning to wish I'd bought a Logitec.

Thanks anyway.

  woodchip 17:05 28 Feb 2006

PS I just got a Wireless Optical for my Laptop, a Sigma from MAKRO £10 plus vat

Also check device Manager to see that the drivers are loaded, there should not be any yellow icons

  Hilly Heatseeka 17:06 28 Feb 2006

Labtec is a sister company of Logitech

Labtec ciustomer support 020 7458 0059 or you can email them [email protected]

Kind Regards

  ventanas 17:06 28 Feb 2006

Hi Woody, yep, they are the right way round, and the receiver was pressed first. I've runout of ideas, and as it won't work on two machines I think it's going back.

I'll see what happens at home with the other one, but I won't get around to that till the weekend. Got to pull it out from the wall to get behind it.

  ventanas 17:07 28 Feb 2006

I'm very grateful. I will ring them tomorrow.

Thanks very much.

  ventanas 11:51 01 Mar 2006

Sorted. It was my fault. Waiting too long before pressing the button on the mouse. Did it more or less simultaneously and it worked.

Thanks for the help.

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