My daughter runs Vista on her laptop and connects to the internet wirelessly via a BT Home Hub. She is now trying to connect her older desktop (runs XP) to the internet through the same Home Hub with a USB Belkin wireless adaptor (latest type, 802.11n).
She's successfully installed the adaptor, which is finding the wireless network successfully. But it stubbornly refuses to connect the the internet.
I've check the IP address and subnet mask and they're both listed as 0.0.0.0
We've even tried setting up the connection with a one-time ethernet connection to the hub, but it still won't connect to the internet.
often caused by hardware problem (in this case the usb adaptor), or perhaps driver problems. As the adaptor finds the wireless network maybe we can rule this out? Have you looked in device manager to see if there is a yellow question mark against the device. I see also it is a 802.11n, is the home hub ok to take n devices? Do you get the ip address via dhcp or is it static? A firewall can often cause connection problems. Also is the hub set up to use mac address filtering?
I've checked Device Manager, and the adaptor is reported as working properly. Yes, it's an "n" adaptor, but I thought all 802.11 devices were backward compatible with earlier versions. Do you know whether this is the case?
I assumed the fact that the adaptor is finding the wireless network confirmed compatability between the adaptor and the router. Do you think I'm wrong?
No, the hub isn't filtering MAC addresses - sorry, I should have mentioned that above.
You need to get the Encryption key settings from the router as well as SSID to put into the Adapter Software, There should be a icon in the system tray for you to open adapter software, just double click it
I have entered both those bits of information, direct from BT's notification letter - and I'm sure I did so correctly. They worked for my daughter's computer, but this one stubbornly refuses to connect.
As I said, it is "seeing" the network (ie: listing it on the wireless networks list) but it just won't connect to the internet.