bazza11 08:41 26 Jul 2003

When I try to open a Word document in My Documents I get a message which reads "Winword caused a general protection fault in module USER.EXE at 000c:00000108." There is only a CLOSE window displayed. It doesn't matter what Word file I try to open - I even created a new one , saved it and then tried to open that, again without success. I would appreciate some help, please!

  Peter 08:46 26 Jul 2003


This could be caused by a corrupt NORMAL.DOT file. Do a search for NORMAL.DOT and rename it to say NORMAL.DOZ and then try to start Word. If that works you can delete the NORMAL.DOZ file. You will probably loose any Word tailoring that you have done.


  Peter 14:22 26 Jul 2003


  Peter 08:36 27 Jul 2003


Did that do the trick then?


This thread is now locked and can not be replied to.

Elsewhere on IDG sites

Alienware 17 R4 2017 review

These brilliant Lego posters show just what children's imaginations are capable of

Mac power user tips and hidden tricks

Comment réinitialiser votre PC, ordinateur portable ou tablette Windows ?