My friend is having problems with his computer.Can anyone help please.XP Home SP2. He ahs scanned his system and everything comes up clean. He is unable to do a System Restore,even in safe mode. His problem :- When he goes to close down, the comp.gets halfway and then shows a blue screen with the message "Fatal system error.windows Logon Process terminated unexpectedly".He had to switch off at the wall. When he boots up he gets the message "winlogon failure and the ATI external utility exe module failure warning" appears. He can ignore these and the comp.seems to work fine,until he wants to switch off,when the cycle begins again. He has only a rescue disk. I have an XP CD he could use if necessary and if it would work. Thanks you in advance. J
Sorry one last go, get into windows, go to command prompt type CHKDSK /f (watch the space) you will get amessage saying to do it you need to reboot. Do it and see what happens. I am going off now I will look back tomorrow.
He did a scandisk and all shows well. I wish to thank you very much for your help. He is now contempating a reformat as he does not know what else to do. Thanks again for your help even though we did not solve the problem. J
Thank you. On reading your link ,it would appear that you need an XP CD. He has only got a restore disk. I have told him he can borrow mine,if it will work.Do not know if it will,with all this activation. He can but try. J
I shall mark this as resolved,even though it is not.
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