My friend's computer won't boot and the only screen that I can access gives me the options to boot into safe mode, to boot into safe mode with networking, boot last known config and to boot windows normally. If I select any of the options the windows splash screen appears and then I am back at the same screen again. I also states that this problem maybe software or hardware related but no hardware or software has been installed. Any ideas what can be causing the problem.
Thanks for the advice but the system was only supplied with a recovery cd and I cannot repair the pc with this cd. I think skidzy is correct in saying that the system is looping and I cannot enter safe mode or any of the options on the screen as the system starts to load the drivers needed for safe mode and then it tries to reboot. As soon as the windows splash screen appears the system jumps back to the screen giving me the options to enter safe mode etc.
Well isn't that strange! The same thing happened to me 2 days ago, not knowing any better I just kept turning off and on and trying "safe mode" or "last known good configuration" until a countdown started and it eventually boooted up, - I'm over 60 and I can tell you it really scared me!!
The only software change, or change of any sort I had done was to download and install the new version of Windows Defender. There were a couple of glitches in the install, message sent to Microsoft, O.K. after that, - or so I thought! Could Defender have caused my problem?
The boot disk allowed me to get to the C:/> line from which I could use the check disk command which repaired two bad sectors. The computer re-booted and started to load windows and then checked the hard drive for errors and finally finished loading windows. Thanks again for all your advice.
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