Windows XP SP1 Update and Desktop Icons

  Steve Gardener 09:04 12 May 2004


I hope someone can help me here. My brother had some problems with a few viruses. He had picked up Sasser and MSBlast (i think they were) and a couple of others. We downloaded the SP1 Service Pack as he hadn't been using Windows Update.

Before we installed it we did a clean up of old programs and desktop icons during which i noticed something curious. On my PC my desktop folder is c:\documents and settings\steve\desktop. However on my brothers its c:\documents and settings\james\cookies\desktop!

There is a c:\documents and settings\james\desktop folder but it doesn't seem to be used.

After we installed SP1 the icons on the desktop stopped working. Most would respond with the message "Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item". This only occurred with icons in the james\desktop folder. If the icons are moved to the james\cookies\folder then they also don't work!

They will only work if moved to the all users\desktop folder - took 3 hours to find that out!

All the icons where fine before SP1 but now if we install a new program we need to move the programs icons to the all users\desktop folder to work.

There is only the one account by the way.

Is this someone wrong with SP1 or his PC?



  Steve Gardener 22:31 12 May 2004

Can anyone help please?



  Steve Gardener 11:59 16 May 2004

No-one? Please?



  Diodorus Siculus 12:05 16 May 2004

Any chance of doing a reinstall of Windows? It will at least iron out any such problems. I can't think of anything else...

  Steve Gardener 10:56 17 May 2004


  SANTOS7 11:18 17 May 2004

click here this may help, good luck

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