When I try to run Windows XP's help and support, I get a message that starts 'Can't find Helpctr.exe'. But when I check, the file is there, in the right place (Windows\PCHealth\Helpctr\Binaries). Loading XP Service Pack 2 (which I believe replaced the original file with a newer version) made no difference. Grateful for any suggestions.
Unless you have a paid for Full Version of Windows XP Home or Pro- you will not receive full support from Microsoft web sight. This is the disadvantage of having a cheaper OEM version of the Operating System. With an OEM version you have to go back to the original equipment manufacturer(OEM)to resolve your problems or for any web support. Not sure if this comment applies in your case.
I'm still having no luck. I ran sfc /scannow OK, but it made no difference. I am all up to date with a virus checker, Spybot, AdAware, Pest Patrol, Zone Alarm. I tried the registry fix. But even a desktop shortcut to the file won't work. Something happens when I double click - there is a second or two's worth of processing, but then nothing. I'd still be grateful for more ideas.
START>RUN>type control folders click on the view tab and enable SHOW HIDDEN FILES AND FOLDERS and uncheck HIDE FILE EXTENSIONS goto C:\WINDOWS\INF\ and right click the file pchealth.INF and choose install....TT