Windows Vista not loading on laptop.

  tonyq 10:34 03 Oct 2009
Locked

I have had a phone call from my son who is living away from home at college, saying that his Samsung R700 Laptop(Windows Vista)will not load Windows. When it is switched on it comes up with THE screen (Black with White text) saying
Do you want load windows normal?
Do you want load windows in safe mode?
Do you want load windows safe mode with networking?
Ect.

When he clicks on any of the suggestions the screen goes blank.
I am hoping to go to see him tomorrow and would like your help on things to try that may solve his problem.

  SB23 11:28 03 Oct 2009

The exact same problem occurred on my sons new Toshiba laptop. After a tech guy tried to solve it over the phone, it was sent away and a new harddrive was fitted to cure the problem, (under warranty, thankfully).
My son tells me that now all is well.

  Pineman100 11:33 03 Oct 2009

Does that same boot options menu offer the option of "Last Known Good Configuration"?

If so, has your son tried that?

  tonyq 12:12 03 Oct 2009

I have text him to try "Last Known Good Configuration". May be a while before I get a reply as he is having to do his computer work in the college library as he cannot use his own computer.

  Fruit Bat /\0/\ 13:47 03 Oct 2009

Pre-Installed Options
NOTE

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear
* Startup repair - This automatically fixes problems that are preventing Windows from starting
* System Restore - This will Restore Windows to an earlier point in time
* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
* Command Prompt - This opens a Command Window

9/ Click on the Option you require and follow the onscreen prompts

  tonyq 16:18 03 Oct 2009

Fruit Bat /\0/\
Will "Startup repair" affect any documents programmes ect.

  Fruit Bat /\0/\ 16:26 03 Oct 2009

Startup repair will not affect any documents.

  tonyq 11:38 05 Oct 2009

Just letting you know that I have been able to solve the problem by using The "Samsung Recovery System" which was preloaded on the laptop. Thank you all for your help/suggestions.

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