Windows update problem

  bert52a 17:01 26 Jul 2010

Vista Home premium

I allowed windows automatic update to shut down my computer this morning.It restarted to install the updates but when it got to Update 3 it said
"Configuring update 3 of 3" and then something like "update progress 0 %" .After a few minutes it shut down without any on screen notification , looked like it was opening windows and then did the same thing.It's done the same thing about ten times and moved on no further.
I'm stuck- I don't know which update it was because it was the auto update.

  Fruit Bat /\0/\ 17:03 26 Jul 2010

You need to look at Windows Vista's Repair Your Computer options.

* Startup repair - This automatically fixes problems that are preventing Windows from starting
* System Restore - This will Restore Windows to an earlier point in time
* Windows Complete PC Restore - This will completely restore your entire PC - programs, system settings and files - from a back up that you have previously created (Available in Windows Vista Business, Enterprise and Ultimate editions only)
* Windows Memory Diagnostic Tool - This checks your computer's memory hardware for errors
* Command Prompt - This opens a Command Window

With the Complete PC Restore Option you must have made a backup of your system, either on your hard drive or on a set of DVDs, in order to use this option. If you don't have a backup then don't use this option

How you access the repair options will depend upon whether you have a Windows Vista installation disk or whether your operating system came pre-installed by your PC manufacturer.

Pre-Installed Options

If no repair options are available your PC manufacturer may have replaced the tools or customised them. Check your Computer Manual before proceeding.

1/ Start your PC

2/ If your PC has one operating system Press and Hold the F8 key as your PC starts. If the Windows Logo appear you will need to start again

3/ If you have a dual boot system a Boot option menu will appear. Highlight the Vista operating system and Press the F8 key

4/ In both cases, if all has gone well, an Advanced options screen will now appear

5/ Highlight the repair Your Computer option and Press Enter

6/ Select a keyboard layout, and then Click the Next button

7/ Next select your user Name and Enter your Password, then Click OK

8/ The recovery options should now appear

Windows Installation Disk

1/ make sure your PC can boot directly from the Vista DVD. Obviously, most modern PCs can. With older machines you may need to check the PC's BIOS

2/ Start the PC

3/ Immediately insert the Windows Vista DVD into the DVD drive

4/ A Black screen will appear with the words 'Press any key to boot from CD or DVD'

5/ Press Any key to start the booting process

6/ A new screen will now appear with a progress bar. The legend say's 'Windows is loading files'

7/ After a few minutes the Microsoft copyright window ill appear and another small progress bar will be visible

8/ You will next see a Blue curtained screen

9/ After a short while the Language option screen will appear

10/ Select your language and keyboard language and the Click the Next button

11/ At the bottom left of the next screen - the Install screen, Click on the Repair Your Computer option

12/ The System recovery options will now search for your Windows Vista installation

13/ Once the Vista installation has been located, Highlight it and then Click the Next button

14/ You are now presented with the set of recovery options

15/ Click on the Option you require and follow the onscreen prompts

  bert52a 17:13 26 Jul 2010

thanks Fruit bat.
I tried a system restore and I got a black screen.When I touched the space bar- just to see if the pc was still active awindow said interactive logon failed.
I've ended up choosing safe mode and am currently backing up all my docs- obviously I should have done this before- but fortunately I am able to do this now.
I have made back up disks and (my pc is setup to do a reinstall without disks in any case) but my worry is that the update has caused the problem and I don't want the same thing to happen again.

  Fruit Bat /\0/\ 17:35 26 Jul 2010

try a restore while in safe mode

  walesrob 18:24 26 Jul 2010

I had something like that last week - I was getting BSOD's/restarts only on Windows Updates installing - turned out it was some corruption on the hard drive exactly where Windows Update was trying to access. Having managed to get the bad sectors sorted by the chkdsk/r command, I then got the dreaded Windows Update loop in restart, and had to reinstall.

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