Is anyone else having a problem getting through to Windows support. I downloaded a patch for Windows Media Player 7.1 on Monday and since then have not been able to access the critical updates site or more accurately Microsoft informs me there is an error. I am unable to contact them by email as when I click on support it advises the page is unavailable. I am using AOL if that is of any help. Can anyone tell me if they are having problems?
feb - thank you for your respnse and I have also now seen the message on AOL help about a communications problem betwen AOL and MSN. As for my other problem with ie6 I regret I am no further forward. Even trying to delete the files does not work as when I reboot they re-appear! When I have the time I am going to reload ME and see if that does the trick but I am also being advised that ME is not a good OS and I should upgrade to XP.
sorry for not getting back to you earlier ,solution you require-go to start/run type regedit then click on the + sign next to HKEY_LOCAL_MACHINE then SYSTEM/current control set(Not the ones with numbers alongside) just current control set/control/windows.then double click on CSD version and change the value to 0 .click ok and restart. and try your update again be sure to reboot,best of luck.if you have any further probs feel free to email me.
I Am not trying to undermind socalled good advise,but just thought you or others would like to read this. This may occur if Service Pack 1 has been removed from the computer either through System Restore or by reinstalling Windows XP into the same directory. You may see a page that states that the Web page has an unexpected error or cannot display the page that was requested. resolutions The value for the CSDVersion in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows needs to be changed to 0. If you are comfortable editing the registry, follow the instructions below. 1. Click "Start," and then click "Run." 2. In the Open box type regedit and click "OK." 3. Browse in the left frame to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows 4. In the right frame you will see the key CSDVersion. Double click this key. 5. Change the value to 0 and click "OK." 6. Restart the computer.