Windows Resident Shield Alert?????

  piggylen 16:56 23 Oct 2009
Locked

Hello
I have a message on my computer saying "Resident Shield Alert" telling me that I have an infected file. When I ask it to "heal" it, I get another message saying "The virus vault has reached the maximum file count limit" How do I empty the virus vault????
Thank you
PS I have done a deep scan with Malwarebytes,which found 5 infected files. I deleted these but this is still coming up!!!

  Fruit Bat /\0/\ 17:31 23 Oct 2009

Quarentine tab - Delete all button

  Fruit Bat /\0/\ 17:34 23 Oct 2009

However Are you running AVG? if so its a message from AVG yiu need to delete the Virus vault

click here

  piggylen 18:20 23 Oct 2009

Thanks Fruit Bat. I am running AVG, but where is the virus vault? Have been into AVG but cant see it???

  GANDALF <|:-)> 18:31 23 Oct 2009

It should be in C-AVG-vault. Any virus is quite safe in there and you can delete any you find in the vault.

G

  john bunyan 18:36 23 Oct 2009

Open AVG,Click on History, then click on virus vault. Then empty it. I did have a false positive a few days ago - it thought Malawarebytes was an infectin for a few hours.

  Fruit Bat /\0/\ 18:36 23 Oct 2009

Fix is to remove the AVG vault folder , follow the below steps

1.Since this folder is hidden to view it in Windows Explorer ,

open My computer >Tools>Folder options>view>show hidden files and folders .

2.Find $AVG8.Vault$ folder in all hard drives and delete it.

That’s it, problem is solved you won’t face this error from AVG in future.

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