windows media player wont paly avi files??

  moby58 22:57 04 Apr 2007
Locked

tryin to play a video file-avi through windows media player--warning comes up "com surrogate has stopped working"----anyone have any idea what that means??avi video plays,but only the audio!just bought newlaptop,windows vista...any ideas what i should do??thanks

  sean-278262 22:59 04 Apr 2007

click here

google the error first answer of the .co.uk site. easy peasy. In future a quick google of an error message will speed you on your way to finding an answer. 99% of the time I find the error message gets me a result on google.

A

  moby58 23:45 04 Apr 2007

thanks for the link-looks extremely complicated for me though...tried one of the "fixes",and windows media player wouldnt start at all,nor would "kodak" open,so ive reversed what ive just done...shall try the "nero" solution...!i wanted something user friendly,but thanks for the link.

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