Hi, I have little red crosses next to some music files I downloaded from Tesco.com and they wont play on my pc only on the laptop. My daughter wants to be able to play them upstairs on her PC but it keeps coming up with a box which says web help. I have tried reinstalling WMP 11 but nothing works. i have also followed all sorts of advise on the internet but still no go. I rang tesco they told me to re download, still no good. Then they suggested i start again, so I bought one of the tracks again, still no good. Someone please help, before i go mad!
Yes it's COOD11B1 error code, but I have tried what that says apart from 1 thing which i don't know what they are on about. I can't see why the tracks should work on the laptop and not on the PC. At one point something came up about licenses, but if they play on the laptop they should play on the PC. It has got to be something which is wrong on my PC. I have just had to do a reinstall due to my keybourd and mouse going wrong, PC Performance told me that would fix it which it did, but ever since then I have had this problem.