I have recently purchased an acer aspipre 2920. I have windows media player 11 installed, plus adobe flash player and java. I can watch youtube, bbc i-player etc etc no problems. There is one site where i regularly watch content from. I have watched this content on 5 previous laptops and on computers at work without a hitch. But with this laptop i click to watch and it says 'a component of windows media needs to be upgraded, click here to upgrade' after i click to upgrade it says 'downloading' and then 'upgrade unscuccesful'. I contacted acer techincal support over this matter and they said they didnt have a clue why it wont upgrade.(absolutely disgraceful techical support and cost me £20 for the non info). i contacted microsoft and they said they think they know but would charge £45 for the info - im not paying that. THe site i want to watch it on say they have no idea either. Surely it has got be something to do with firewall? or security? i have McAfee security installed (but had it installed on last laptop and it worked perfectly). any help would be greatly appreciated (please remember im not very technical). i wonder if i have the only laptop/computer in the world where i can watch this content. kind regards
hi thanks for your advice. I have now downloaded divx web player and real player but it has made no difference. I dont really get the codec package thing and when i went to download it my interent security went mad saying it was too dodgy. probably over cautious. The site in question is click here if you click on main site when u get there and then you will see down the bottom left-hand side of the page 'replays, live video and test' - if you click on 'test' - u dont have to be a member ot logged in for this - u will see. i cant help but thinking this is a firewalls issue but no one seems to know how to resolve this. regards
If you think its your firewall turn it off then try your site, if it works then you need to add your site to your allowed list in your firewall,be aware that your router can act as a firewall ;but you would need to look at the firewall rules configuration.