Windows ME start up problem

  slowhand_1000 21:33 15 Sep 2003


I have been asked by a friend to have a look at his pc. As far as he knows it started intermittently about 1 week ago. But now is at the stage where he can't get anything.
When starting up he gets the following messages

Avsynmgr has caused an error in unknown>

click close

then get another straight away

"Explorer caused an error in OLE32.DLL"

click close

All that is visible is a clear desktop screen, no icons, no taskbar. I know that the error message 'Avsynmgr' is something to do with McCafee. Has he got a virus ?

I have tried starting in safe mode but the same messages appear with the same end result. I know ME has a system restore, can it be accessed through dos ?. As holding down the Ctrl key on start up at least gets me into the options screen for safe mode etc.



  VoG II 21:38 15 Sep 2003

To access System Restore in DOS


  VoG II 21:42 15 Sep 2003

You are right - that is a McAfee file. Either the file has been corrupted or he *might* have a virus.

If you can manage to get the beast to start up I would try an on-line scan click here

  slowhand_1000 22:02 15 Sep 2003

to look properly at the choise you get when holding down Ctrl key at start up. There's no dos option on ME.

  VoG II 22:11 15 Sep 2003

There should be. I used to use it.

  slowhand_1000 22:13 15 Sep 2003

Only got 4 choices VoG

1. Normal

2. Logged (\BOOTLOG.TXT)

3. Safe mode

4. Step-by-step confirmation

  slowhand_1000 22:15 15 Sep 2003

Forgot to mention that when starting in safe mode, the screen is still a blank desktop apert from it has 'Safe mode' in the corners as usual. But nowt else.

  VoG II 22:19 15 Sep 2003

If you can get into the BIOS, set the CDROM as the first boot device. Insert the ME disk, reboot and follow the instructions for an over-the-top repair. This will (well should) leave all programs and data in place.

  slowhand_1000 00:24 16 Sep 2003


Managed to get into the bios and get the thing booted up. Trying to do an over-the-top install but error message after error message keeps stopping the setup. Have found a MS work around

click here

If this does not work then it's a reformat. Luckily the drive is partioned.

Thanks for your help VoG


  slowhand_1000 01:20 16 Sep 2003

Well it didn't work, so reformat it is :-(

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