Windows live password reset problem

  scarylee 00:19 02 Nov 2009

Hi, My friend has forgotten his windows live password and at the time when the account was set up he did not provide an alternative email address for password reminder. He also didnt provide a security question to proove his identity. Does anyone know how he can get further help on this or will he have to just set up another account? Any help would be most appreicated. thanks

  ArrGee 00:28 02 Nov 2009

Without either of these factors, a new account will have to be set-up. I'm surprised that he had an account as one or the other is mandatory when setting up an account with Windows Live.

  scarylee 00:31 02 Nov 2009

thanks Arrgee, I think he may have had an alternative account set up but as he was not computer literate at he time his friend set up the account but unfortunately has now left the country and he has no contact for him. Anyway thanks for your answer, it confirms what I thought.

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