Windows Live Messenger and Remote Assistance

  RobCharles1981 21:11 01 Dec 2006
Locked

I'm having trouble with the Remote Assistance, I request my connect for help, he accepts, and then nothing else happens.

How can I get Remote Assistance Working again??

  ~PC Catastrophe~ 21:49 01 Dec 2006

-Have you tried going through start>help and support>tools>remote assistance?

-Your firewalls could be interfering. Both of you either need to configure them to allow the assistance or temporarily disable them.

-sometimes installing msn messenger helps 'not the latest version' new programs are always a little shifty at first

  RobCharles1981 22:12 01 Dec 2006

No Joy

  RobCharles1981 22:14 01 Dec 2006

It gets "Host Name Could not be resolved"

  ~PC Catastrophe~ 13:47 02 Dec 2006

The error you received means that remote assistance is not getting a response from the pc you are trying to connect to. I am guessing one or both of you have an external router, cable/dsl modem. Here is a link that should be helpful in resolving the problem. There is help with firewall conf in there as well. Firewall interference is usually to blame.
click here

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