Arggggggggg....fed up...I have just bought a new PC a Dell Optiplex 330 with Windows XP. However I cannot get the PC to recognize/see the router. However the router is working OK as my laptop is connecting OK. When I do a cmd prompt on ipconfig the message I get is: Windows IP Configuation An internal error occurered: The request is not supported. Pleae contact Microsoft Product Support Services for further help. Additional information: Unable to query host name. If I try to ping the router it says: Unable to contact IP Driver. Error Code 2. My isp is orange. Any help would be appreciated or should I return the computer to Dell?
I am trying to connect by ethernet (NB the laptop connects ok by wireless and a old borrowed PC connects OK by ethernet). The only device driver with a question mark is the scanner and I can't update due to no intenet access! Shouldn't need any drivers. Router is Netgear.
Try resetting the TCP/IP stack from a command point , start/run/CMD , press enter . From the command prompt type in ...netsh int ip reset resetlog.txt , press enter , then type in exit and once more press enter . Reboot the PC and try accessing the Internet again .
ended up calling Dell support and having to reinstall Windows XP. Still having problems with connecting my external hard drive which the new PC sometimes finds but other times comes up with "The specified I/O Operation on \Device\Harddisk2\DR15 was not completed before the time out period expired. Any ideas if this is a problem with the external hard disk or with the new PC?
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