windows installer and Documentviewer

  Super Frankie Lamps 12:57 13 Nov 2007

help please

my boy has installed the s/w needed for his printer(HP) but now every time he starts his pc Windows Installer says it is gathering information for Documentviewer, and then comes up with an error as detailed on the next post of mine. The only way i can get rid of this is to ctrl-alt-del and end task. Very annoying, any idea of how to get rid of it please ?

Sorry the error message is so long, i just copied and pasted. Hope it helps.

  Technotiger 13:38 13 Nov 2007

Un-install Document Viewer!

Or if it is part of the Printer Installation, there is probably an Option not to install the Document viewer. So un-install the whole lot, then re-install the printer software, but not the Document Viewer part.

Failing all else, un-install all the printer software and then contact HP, I understand HP are very helpful in this sort of matter.

There is no point at all in posting all that other stuff Part 1 and 2, just a total waste of time.

  Technotiger 13:40 13 Nov 2007

If you do un-install all the software, run CCleaner click here before your do any re-installing.

  Super Frankie Lamps 13:41 13 Nov 2007

cheers technotiger, i will try that. sorry about other stuff, thought it would help.

  Technotiger 15:14 13 Nov 2007

Apologies not necessary - but thanks anyway.

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