Windows Help and Support fails to open

  gyahwi 12:57 23 Jul 2005

After updating Vissual Basic Run Time and System Script files;windows xp (home)help and support program fails to open to resolve problems, restore programs and unable to print.

  mattyc_92 13:08 23 Jul 2005

Go to "Start->Run" and type in "sfc /scannow" (without the quotations and NOTE the space is required.)

You may need your WinXP installation disk.

  VoG II 13:27 23 Jul 2005

If that doesn't cure it click here

  Fruit Bat /\0/\ 13:35 23 Jul 2005

Go to "Start->Run" and type in services.msc

Scroll down and select help and support, right click and select properties.

In the startup type box select automatic.

if te service staus is stoppd then click start.

You may need to reboot and retry help and support.

  mattyc_92 18:44 23 Jul 2005

Just recieved via e-mail from gyahwi:

Hello Instructions followed but, the response is sfc/scannow can not be found thus the problem is not solved


Do you get any error messages?

  mattyc_92 18:45 23 Jul 2005

any error messages other than sfc /scannow not found?

  mattyc_92 18:46 23 Jul 2005

Oh.... I know why... The run command is as follows (copy and paste to make sure you get it right):

sfc /scannow

It should now work. You just forgot the space before "/"

  mattyc_92 18:51 23 Jul 2005

Via E-mail again:

No error message. When Help and support is clicked the pointer arrow changes to timer and back to arrow without openning the program.


Please reply in this thread so that others can help as well...

Have you tried the run command again with the space this time? (as above?)

  gyahwi 10:05 24 Jul 2005

Command run with referred space and the scanned operation performed which took some minutes but, did not returned with no message; waited for some mins and restart the pc and clicked on help and support with no response.

  mattyc_92 10:11 24 Jul 2005

Have you tried Fruit Bat /\0/\'s suggestion yet?

  gyahwi 10:16 24 Jul 2005

Yes, I have tried Fruit Bat/\0/\ suggestion with not success

This thread is now locked and can not be replied to.

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