Windows Explorer problem

  dustbin 20:13 26 Aug 2004
Locked

My friend has a problem,every time he boots up he gets an error message saying explorer has a fault and must shut down.Nothing else will work but when you boot in safe mode you get no error message and everything seems to be OK.
Any suggestions?

  VoG II 20:18 26 Aug 2004

Which version of Windows?

  dustbin 20:26 26 Aug 2004

Sorry Win 98SE.

  VoG II 20:28 26 Aug 2004

In Safe Mode, Start, Run, type in

SFC

and click OK. Have Windows CD to hand.

  dustbin 20:30 26 Aug 2004

Sorry don't have the CD.

  VoG II 20:37 26 Aug 2004

Any Windows 98 CD would do.

A couple of other suggestions.

1 Start, Shutdown, Restart, Restart in MS-DOS mode. At the > prompt type

scanreg /restore

and press the Enter key. You should be presented with a list of dates - pick one before the problem appeared.

2 Start, Run, type in

msconfig

and click OK. Look on the Startup tab and untick "unwanted" programs to stop them loading at start-up. For a list of startup programs click here

  dustbin 20:42 26 Aug 2004

Thank you I will give these a try and see what happens.

  dustbin 19:30 27 Aug 2004

Sorry I don't think these will work as I cannot access anything,I click the OK box and everything resets and the error message just pops up again.
If I was to copy Explorer.exe from my computer to his,do you think this might clear it?

  _plAsma 19:36 27 Aug 2004

in safe mode can you not try them?

  dustbin 19:53 27 Aug 2004

I will try in safe mode over the weekend and see what happens.

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