'Windows Explorer Has Encountered a Problem...'

  firebird56 00:08 07 Feb 2007

I have installed an antivirus programme called Adaware SE and have tried to do a full system scan to no avail - the message 'Adaware has encountered a problem and needs to close' pops up and the scan will go no further. This also happens on my Norton 2006 av and has the same thing has now started to happen in Windows Explorer and sometimes in Internet Explorer (IE7)

This is extremely frustrating and appears to be getting worse - Is this a virus and if so can anyone offer advise on how to remove it?? Last time this happened I simply updated my Adaware programme and rescanned - it seemed to do the trick - however, this time it has no effect - my only option will be to use system restore (Or Norton Go-Back!)- but I have limited time.

Can any one help please.

My OS is XP Pro

  Nellie2 00:17 07 Feb 2007

Hello firebird, Adaware isn't an anti virus program, it is an anti malware program... but anyway. I suggest you make sure that Norton is fully up to date and then boot into safe mode and run a full system scan, when that has finished run a full scan with Adaware in safe mode too.

To boot into safe mode;

Restart your computer
Start tapping the F8 key when the computer restarts.
When the start menu opens, choose Safe mode without networking.
Press Enter. The computer then begins to start in Safe mode.

  firebird56 00:27 07 Feb 2007

Thank you Nellie - My mistake - of course I should have said Malware - Anyway I am sometimes dubious about Norton as the free Adaware can find things that Norton cannot! I'll try your Safe-Mode idea and see what happens. Would be great to stop these spywares - period as my computer seems to be under attack more-so now than ever. Norton appears to be blocking attempted intrusions even when my home page is minimised and I'm not actually surfing (when using media player for example) It's as though there is a spy 'magnet' installed somewhere!!!
Thanks for now.

  Nellie2 00:33 07 Feb 2007

Norton and Adaware are two entirely different things and will check for different types of threats. If you are having spware/malware problems then I suggest you register at MalwareRemoval and ask for help in the specialist forum there click here

  firebird56 00:40 07 Feb 2007

Thanks again Nellie2

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