Having asked on the other forum I will try this one as I am definitely a beginner. There is a notification shield above the "Turn Off" icon saying that there is a download waiting but it never downloads. I alwys get "This has failed to download" after trying to install it using the yellow icon on the bottom right toolbar. The download in question is a "Windows Genuine Advantage Notification" KB905474. I find this annoying as according to the list of updates in "Add & Remove" this was downloaded on gthe 05/11/2008. If anyone can advise me on how to sort out this very annoying glitch I would be very grateful. Regards Graham. ps. I was advised to go to my windows. dir. but haven't a clue as to what that is or where to find it! Also I was told to "Put a link to the original thread by copying the URL in the address bar and posting" This may as well be in Chinese as I'm afraid I don't understan a word! Please help this 62 year young pc dabbler!!