Windows does not recognise my "D" and "E" drives

  ianeon 13:15 15 Dec 2003
Locked

I run windows XP Pro and Samsung cdrw/dvd sm-352B.
Windows does not recognise my D & E drives but my drives are listed in the bios/startup procedure.
I am advised by the computer manufacturer that this is a software problem and that I should re-install Windows XP - How do I do this? - Any help would be appreciated - thank you - Ian

  AndyJ 13:23 15 Dec 2003

Has this problem just occurred, or has it happened since installing something (hardware or software) ?

  spikeychris 13:24 15 Dec 2003

Before you even think about a format Type "diskmgmt.msc" without the quotes into run and hit enter. What's it display?

Check for the status of the drives in Device Manager. If necessary, you can uninstal them, re-boot and Windows should find them.

You may need to disconnect the drives as part of the process.

Re-installing XP is a bit drastic at this stage!

Top people, should have this cracked in a flash!

  ianeon 13:40 15 Dec 2003

Thank you for the initial help - "diskmgmt.msc" just shows my C drive - Device manager says that the drives are O.K. - I did uninstall them and they came back. - I first noticed this problem after I installed my Soundblaster drivers

  spikeychris 13:45 15 Dec 2003

1. Open Command Prompt.

2. Type: diskpart

3. At the DISKPART prompt, type: Rescan

Check again..

  ianeon 13:50 15 Dec 2003

I followed your instructions - with the same result - only my "C" drive was recognised

  spikeychris 13:53 15 Dec 2003

OK Go back to diskpart.

Type "List Volume" and hit enter

Your CDROM should be "0" then "1" and "2"...is this the case?

  ianeon 13:55 15 Dec 2003

Again only "C" drive listed( as "0" )

  spikeychris 13:58 15 Dec 2003

Yeah sorry, C will be "0"

If XP is on C and your DVD is "D" whats "E"?

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