Windows does not recognise my "D" and "E" drives

  ianeon 13:15 15 Dec 2003

I run windows XP Pro and Samsung cdrw/dvd sm-352B.
Windows does not recognise my D & E drives but my drives are listed in the bios/startup procedure.
I am advised by the computer manufacturer that this is a software problem and that I should re-install Windows XP - How do I do this? - Any help would be appreciated - thank you - Ian

  AndyJ 13:23 15 Dec 2003

Has this problem just occurred, or has it happened since installing something (hardware or software) ?

  spikeychris 13:24 15 Dec 2003

Before you even think about a format Type "diskmgmt.msc" without the quotes into run and hit enter. What's it display?

  [email protected]@m 13:27 15 Dec 2003

Check for the status of the drives in Device Manager. If necessary, you can uninstal them, re-boot and Windows should find them.

You may need to disconnect the drives as part of the process.

Re-installing XP is a bit drastic at this stage!

  [email protected]@m 13:28 15 Dec 2003

Top people, should have this cracked in a flash!

  ianeon 13:40 15 Dec 2003

Thank you for the initial help - "diskmgmt.msc" just shows my C drive - Device manager says that the drives are O.K. - I did uninstall them and they came back. - I first noticed this problem after I installed my Soundblaster drivers

  spikeychris 13:45 15 Dec 2003

1. Open Command Prompt.

2. Type: diskpart

3. At the DISKPART prompt, type: Rescan

Check again..

  ianeon 13:50 15 Dec 2003

I followed your instructions - with the same result - only my "C" drive was recognised

  spikeychris 13:53 15 Dec 2003

OK Go back to diskpart.

Type "List Volume" and hit enter

Your CDROM should be "0" then "1" and "2" this the case?

  ianeon 13:55 15 Dec 2003

Again only "C" drive listed( as "0" )

  spikeychris 13:58 15 Dec 2003

Yeah sorry, C will be "0"

If XP is on C and your DVD is "D" whats "E"?

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