Some more info may be needed.. when asking for help always give the basics.. ie: Operating System, which sounds like W2000 or XP - judging by the 'press R for Repair' option. Did she not get at least a recovery disk from the manufacturer, if not a OS disk? Bios options depend on the make of BIOS and Motherboard. Where was it bought? Any more details? ..documentation or manuals? My own is a QDI Legend Mboard with Award Bios.. shortcut to "Recovery Easy" backup partition is Ctrl+Backspace or, F12.. BUT the backup would have to have been done first! You may be able to find the missing file and EXTract it from a folder named 'I386'(not sure where that is on your system) - to where it should be. Perhaps someone here is more familiar with XP/2000 than I am, as I run winME.