'Windows cannot find...'

  oldbeefer2 08:39 19 Aug 2008
Locked

Tried to access msconfig last night. Error message on screen 'windows cannot find msconfig. Make sure' etc, etc. Used search, and found it. Then tried Help and Support. Similar error message. Any thoughts, please?

  howard64 08:51 19 Aug 2008

it could be a nasty has taken over on your pc try some of the different progs such as adaware and spybot s&d.

  Halmer 08:51 19 Aug 2008

The reference to the path within the registry may be wrong.

Check this location in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\
Windows\CurrentVersion\App Paths\MSCONFIG.EXE

In the right pane, next to Default, it should show:

D:\WINDOWS\PCHealth\HelpCtr\Binaries\
MSConfig.exe

  Halmer 08:53 19 Aug 2008

C:\WINDOWS\PCHealth\HelpCtr\Binaries\
MSConfig.exe

  oldbeefer2 09:49 19 Aug 2008

howard64. Thanks - I've run the usual - A Squared, spybot etc with no results. Halmer - I'll have a look when I get home this evening. Thanks.

  oldbeefer2 17:39 19 Aug 2008

Followed your instructions, and there is no MSCONFIG folder in that location! That would explain why it won't open from the 'run' command - but it will from 'search'. Also, when trying to access help and Support, a similar error message 'can't find 'helpctr.exe'. Any ideas?

  Fruit Bat /\0/\ 17:41 19 Aug 2008

Repair XP by replacing corrupt files
Type

sfc /scannow

in the run box, press enter and let system file checker find and replace missing / corrupt file in windows and explorer.This will take awhile to complete and you may be asked for the CD to be in the drive if windows is not preinstalled on the hard drive.

sfc /scannow problems
click here

  woodchip 18:17 19 Aug 2008

If you found it with search did you try double clicking MSCONFIG

  oldbeefer2 21:42 19 Aug 2008

FB - ran scannow - no change.

WC - yes, having searched for msconfig, it ran OK. Still haven't located Help and Support.

This thread is now locked and can not be replied to.

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