Recently when I shutdown Windows it gets to the Windows logo screen, with the message "Window's is shutting down" and hangs there. Previously it would shut down the computer. If I select restart it hangs the same way. I have to cut the power to close down. Next time I start it does not show bad shutdown. Any ideas of how toeresolve tjis issue would be useful.
Some time ago Microsoft issued a free patch to solve this problem. We had a network of desktop PCs and one or other would on occasions not close (which PC would not close was random!). We loaded the patch and this solved the problem for most of the time, but occasionally a PC will still hang. I can let you have the patch if someone can tell me how to make a file available to users of this help facility. Alternatively, try the Microsoft website.