I need urgent help to resolve a serious problem on my desktop computer. I believe some programs are either missing or corrupted. Windows Explorer does not function correctly, and everytime I tried to open My Computer, the screen went blank and the following message appeared.
"A fatal exception 0E has occurred at 0028:00000001. The current application will be terminated"
I also could not run certain program because the exe file was no longer found.
With some computers they have a pc doctor and or an sos system that can help pinpoint any problmes.
However, here are my small suggestions firstly run scan disk, click 'thorough' which will do a surface (files etc) and disk surfaces, because I wouldn't really know what to do if there is a problem I always tick the automatically fix errors, it still informs you of any errors and if one cannot be fixed it provides the specific details.
Second run a complete virus scan, again a complete scan; with Nortons you can set it so it will quarantee any viruses found etc.
Thirdly I'd run the disk defragment programme as this makes sure everything is where is should be. From the moment you use the computer it will store data in different places.
Finally there is the disk cleaner, I have never used this, so I cannot advise. Also on most computers there is a wizard that once set up can get the computer to do all of thr above on a regular occaision, time date etc, all you have to remember to keep the computer on, otherwise like myself you'll get messages saying it ddidn't do it as the computer wasn't on!!!
If you have done all of the above, then my 'novice' ideas are too basic.