windows 98 problem

  delantero 16:25 08 May 2005

hi, my nephew has phoned me with a problem. He says that his computer has started playing up and that he can't access messenger or his avg anti-virus (message pops up saying he is lacking some file). He has zone alarm installed but he thinks that has disappeared too. He can still connect to the internet (he has broadband)but is receiving numerous error messages. Any ideas where to start in order to clean up this mess? thanks for any advice...

  johnnyrocker 16:28 08 May 2005

google search for stinger d/load to floppy and run it


  woodchip 16:37 08 May 2005

If he as a Windows 98 CD put CD in Comp. then from Run box type SFC and run program

  delantero 16:41 08 May 2005

thanks for the advice. Will get him to try later this evening..

  johnnyrocker 16:42 08 May 2005

or can try scanreg/restore and pick a good boot date to revert back to.


  woodchip 16:44 08 May 2005


Yes I did not give that one as He may not have a good restore point Registry. As windows deletes any older than five points

  Diemmess 16:54 08 May 2005

Sounds to me like a bad malware infestation.

Since he can get online I suggest he runs the freebie from Trendmicro "Housecall" which will scan for bad stuff online. click here

If it does find much to fix, it may not be enough in itself, but might see most of the errors disappear and give encouragement to start in earnest!

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