windows 7 BSOD

  wids001 20:36 14 Sep 2010

After some 3 months of use, my new computer suddenly crashed with a BSOD. The folowing message appeared.

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff88006675fa4, 0xfffff8800ba41e10, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP.

Win 7 64bit home premium
4gb ram

Can anyone advise what problem the above report would indicate?

Thanks in advance

  I am Spartacus 20:54 14 Sep 2010

A quick google suggests it could be a problem with Memory or Graphics Card drivers.

You could try updating your graphics drivers and/or run MemTest86 click here to check your RAM.

Have you recently made any changes to your system?

  wids001 21:34 14 Sep 2010

Thanks for the response. I've made no changes at all, hardware wise and no new programs for at least a month. Tonight, when I switched on I couldn't open any mail in LiveMail. I transferred a new CD onto my comp and was then updating my database when it the machine creashed.

  VOT Productions 21:50 14 Sep 2010

When did it happen (hours or days ago)
Crashes on boot?
Brand of computer?
Happens in Safe Mode?
Can you use Google?

  wids001 06:49 15 Sep 2010

I was updating my Music Collector Database, when it suddenly crashed. Never happened before in the 3 months that I have had the machine. It happened last night after I'd been on it around 1.5 hours.

The m/c is an acer all-in-one. after the BSOD I rebooted and the options menu (start in safe mode, with network, normal) came up, but I couldn't move the bar from the "normal" start. After the seconds counted don it restarted and since then I have had no further problems. It conected to the internet to check for updates on the fault but nothing came up.

As mentioned everything seems to be okay and yes, I can access google. I haven't tried safe mode.

  KremmenUK 06:57 15 Sep 2010

Ensure you save the C:\Windows\Memory.dmp file and search around for the Microsoft tool that allows this file to be interrogated.

I did it about a year ago and it's not easy but it is do-able.

There are forums that you can post the contents of this file and you will get 'the answer'.

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