Windows 7 backup fails with Iomega eGo drive

  Jeff W 16:20 02 Feb 2011

On attemting a back-up of Windows 7 using an Iomega eGo external drive I get the following error message:

"One of the back up files could not be created. The request could not be performed because of an i/o error. 0x8078002a"

The same error occurs with 3 different Windows 7 computers with which it has been tried.

The back ups have worked with other external drives.

The drive performs normally when saving other files to it.

I have followed the troubleshoot instruction on the MS knowledebase regarding Volume shadow copy service to no avail.

  mgmcc 08:58 03 Feb 2011

I suspect you've already answered your own question:

- Three Windows 7 computers fail to backup to that particular drive (or model of drive).

- Windows 7 computers backup to different drives.

Therefore there would appear to be a compatibility issue with Windows 7, or the backup software used, and that drive. It might be worth pursuing the issue with Iomega themselves.

  northumbria61 12:08 03 Feb 2011

Contact for Iomega Support (Europe) click here from this page select "Contact Us" then choose which option on the next page.

  Jeff W 20:57 03 Feb 2011

Thanks for your replies. The drive was returned to Curry's who were most helpful - they tried the drive on one of their computers and it failed. They took another of the same model off the shelf and tried that - that failed too. So clearly a compatibility problem.

I shall write to Iomega and tell them.

We took a Seagate drive instead and all is now working OK.

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