Win XP will not close down

  RossThomo 19:44 19 May 2003

After changing video cards Radeon 8500 to 8500LE, windows XP will not close down I did all the right things with drivers uninstall, reinstall latest catalists etc, now like all win versions that have gone before, it sits on the final screen. System restore has no effect. Anyone any ideas ???

  hugh-265156 20:02 19 May 2003

try reinstalling it again and use this click here to remove all the old ati and nvidia ref derivers from windows.first remove the ati control panel in add remove programs but dont reboot next remove the driver and reboot.when the found new hardware wizard pops up click cancel(twice if secondary is detected)now go to device manager and click on display adapters and click remove and restart again but this time in safe mode and run cab cleaner and then driver cleaner.this will insure the cleanest possiable install of new drivers which you will get click here

  hugh-265156 20:12 19 May 2003

you might also want to read click here and click here

  RossThomo 20:17 19 May 2003

thanks huggy will try later tonight

  hugh-265156 20:23 19 May 2003

dont worry the cab and driver cleaner only removes ati and nvidia drivers nothing else its quite safe.

  hugh-265156 20:25 19 May 2003

oh and make sure windows is up to date with services pks and updates here

  RossThomo 20:46 19 May 2003

Tried clean and reinstall ... did'nt work !!!

  hugh-265156 21:10 19 May 2003

did it work ok with the previously installed 8500?

does the card work ok just xp hangs on shut down?

try reseating the card in the slot

try going to controlpanel/poweroptions/advanced and select shut down.

set up under power schemes as home office desk.

disable hibernation under hibernation tab.

go to ati controlpanel and set up as balanced performance,turn off trueform and agp fastwrites in smartgart.make sure its set up for agpx4 here and in the bios.

  hugh-265156 21:11 19 May 2003

the above line should read

try going to controlpanel/poweroptions/advanced and select shut down under when i press the power button.

  RossThomo 22:23 19 May 2003

Sorted it !!! I reinstalled XP back over the top and all seems ok, Its a shame Microsoft hasn't been able to solve a problem that started with win95. Anyway many thanks for your help and advice you have been superb, that driver deleter seems a great little tool.
The reason I changed video cards was that my 8500 kept crashing in 3D mark 2001, I put in my sons 8500LE which now works fine with 3D. Amazingly it only cost £38.00 and is only 500 3D marks slower (8400 against 8900) than my fully blown 8500 which cost me £94.00 3 months ago but a year ago would have set you back £230.00. As far as I know all ATI catalyst drivers are certified so you wouldn't expect this to happen at all.
Many thanks & Best regards Ross (

  hugh-265156 22:27 19 May 2003

for better gameplay visuals i use these click here but no good for benchmarks

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