Win XP Pro install goes belly-up...

  dmsum 00:13 16 Feb 2004
Locked

Query from a pitifully computer-illiterate user. Tried to upgrade Win 2000 to Win XP Pro. I chose the 'upograde' option as this appeared to keep my settings, files etc intact. Install goes well until it restarts for the last time, when it cycles through reboots endlessly. No idea what to do now! Safe mode doesn't work. No option (it appears) to revert to my old OS. I have used the floppy disc startup discs (all six of them) to try, but it won't let me update, only perform a clean install. Any ideas before I give up and reformat the hard drive (if I can find out how...)

  Indigo 1 00:39 16 Feb 2004

Have you tried re-setting the BIOS to "Boot from CD ROM" ? Then installing the XP CD and re-booting ?

  pc moron 00:40 16 Feb 2004

Is this any help? click here

  Indigo 1 00:44 16 Feb 2004

You beat me to it !

  LastChip 01:50 16 Feb 2004

You could try this click here or although not strictly W2K click here or have you anything like this click here or maybe even this is relevant click here

So you can see, XP is not the panacea that some would have you believe, but I hope one of the links may help you. There are hundreds of possibilites on the Microsoft Help and Support site, so it may also be worth trying a search of your own, particularly if you are getting a specific error message.

Best of luck.

  dmsum 08:32 16 Feb 2004

Thanks. Had to go to bed or might have done something I later regretted! Problem is after the initial BIOS screen, I get the briefest of 'flashes' of a blue screen (of death?), far too quick to read, and then the computer reboots again. I can get to the command prompt using floppy discs - but there is no option (it appears) to repair this installation and keep my old files. I feel a format coming on...I do hope I've backed up ALL the files I wanted ( I know, I know - but I was falsely reassured by the blurb suggesting that none of my files or settings would be changed.

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