win xp

  doug19632004 19:03 07 Mar 2004

a friend of mine has windows xp she started up pc and nothing comes up on screen, apart from message saying....we apligise for inconvieniance windows did not start succsesfully and has opions of restarting in safe mode or in previous settings but nothing happening just blank screen, she installed ad-awear 6 then when restarted pc had this problem is there an easy ansewr as to how she can get windows to come back on screen thank you for any help

  Big Elf 19:26 07 Mar 2004

I'm puzzled how she managed to install AdAware when nothing was on screen. Does she get any error message apart from the one you mention and what are they?

  doug19632004 19:38 07 Mar 2004

sorry i ment to say she installed adaware first then ran programe, when she finished on pc then logged back on later thats when nothing came up on screen. all it says is it could not start windows sucsesfully

  VoG II 19:41 07 Mar 2004

Can she get into BIOS? Assuming so change boot order to CDROM first, put Windows CD in drive, restart and follow prompts to install Windows over itself. click here

This will only change System files, not documents etc.

She will need to download Windows Updates again.

  Rennaissance 11:16 08 Mar 2004

can you get into safe mode?

  Stuartli 13:25 08 Mar 2004

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